Refunds will be granted to any unopened items or should an item be opened, it must be unused within 2 weeks of receipt.All returned items must be shipped to our warehouse in Epping, Cape Town and not to one of our official shops or retailers.Please a

What are the return policies?

The Customer is responsible for returning the items either to the store or the factory

I would like to return my order. Do I have to bring all packages to the parcel store myself?

Contact our customer happiness to request a transport bag. We will also send you a link to explain how to vacuum the beanbag.

I want to return my order, but I threw away the boxes. What can I do?

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Returns + Refunds

I would like to configure a sofa, but the configurator does not work.

I need help configuring a sofa

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I would like to test your product, however, I prefer not to place an order to test it out.

What's the secret behind vetsak® bean bags?

Can I adjust the filling volume of my vetsak® bean bag?

How can I create my favourite sofa?

How do I set up my sofa?

Can I add new modules to my sofa?

How are the sofa modules connected?

Can I order covers separately?

Are the vetsak® covers washable?

How should I take care of my vetsak® products?

I want to buy a product for outdoor use. Can I leave it outside in winter?

When will my favourite product be available again?

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When will my order arrive?

How can I check my delivery status?

I have already placed my order and would like to modify it. Is that still possible?

How can I cancel my order?

I did not receive all my packages. What can I do?

What if the shipping status says that everything has been delivered, but one or more items are missing?

Returns + Refunds

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What are the return policies?

I would like to return my order. Do I have to bring all packages to the parcel store myself?

I want to return my order, but I threw away the boxes. What can I do?