The customer is responsible for returning the items to our factory in Epping, Cape Town. You can return the items via courier or yourself. If you decide to bring the items to our factory yourself, please let us know ahead of time in order to book an

<span id="isPasted" style="font-size: 14px; font-family: Arial, Helvetica, sans-serif; color: rgb(60, 64, 67); background-color: rgb(255, 255, 255); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">The customer is responsible for returning the items to our factory in Epping, Cape Town. You can return the items via courier or yourself.&#xA0;<span style="font-size: 14px; font-family: Arial, Helvetica, sans-serif; color: rgb(60, 64, 67); background-color: rgb(255, 255, 255); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">If you decide to bring the items to our factory yourself, please let us know ahead of time in order to book an appointment with the factory. If you do not have an appointment, you will not be allowed to enter the premises.If you decide to send your order back via courier, please remember to send us the return waybill number. This will help us track your return.For the address of the factory, please reach out to our customer happiness team at happiness@vetsak.com

I would like to return my order. Do I have to bring all packages to the parcel store myself?

You have 2 weeks after receiving your order to request an exchange. The items may not be opened, or if opened, they must be un-used. All items must be returned to our factory in Epping and will not be accepted at any of our showrooms. Requests can be

You have 2 weeks after receiving your order to request an exchange. The items may not be opened, or if opened, they must be un-used. All items must be returned to our factory in Epping and will not be accepted at any of our showrooms.Requests can be sent to <a href="mailto:happiness@vetsak.com">happiness@vetsak.com</a>. Please include the following information:Order numberThe item(s) that you&apos;d like to exchangeWill you be using a courier service for the return of your items, or will you be bringing the items to our factory yourself? Once we receive your request with the above mentioned information, we&apos;ll send you our factory address. After your items arrive, our factory team will do an inspection. If any sign of usage is found, we will be unable to proceed with the exchange and will return the items to you. If all is well, we will notify you and proceed with the exchange.

Returns + Refunds + Exchanges

I would like to return my order. Do I have to bring all packages to the parcel store myself?

How do I request an exchange?