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vetsak® Help Center ZA

<p><span id="isPasted" style="font-size:10.5pt;font-family:Roboto,sans-serif;color:#3c4043;background-color:#ffffff;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Contact our customer happiness to request a transport bag. We will also send you a link to explain how to vacuum the beanbag.</span></p>

Contact our customer happiness to request a transport bag. We will also send you a link to explain how to vacuum the beanbag.

I want to return my order, but I threw away the boxes. What can I do?

Returns + Refunds + Exchanges

I would like to configure a sofa, but the configurator does not work.

I need help configuring a sofa

Website

I would like to test your product, however, I prefer not to place an order to test it out.

What's the secret behind vetsak® bean bags?

Can I adjust the filling volume of my vetsak® bean bag?

How can I create my favourite sofa?

How do I set up my sofa?

Can I add new modules to my sofa?

How are the sofa modules connected?

Can I order covers separately?

Are the vetsak® covers washable?

How should I take care of my vetsak® products?

I want to buy a product for outdoor use. Can I leave it outside in winter?

When will my favourite product be available again?

Do you offer fabric samples?

Product

When will my order arrive?

How can I check my delivery status?

I have already placed my order and would like to modify it. Is that still possible?

How can I cancel my order?

I did not receive all my packages. What can I do?

What if the shipping status says that everything has been delivered, but one or more items are missing?

My order arrived damaged. What can I do?

How do I request an invoice for my order

Order

Do you ship worldwide?

What are the shipping costs?

Delivery

What payment methods do you offer?

Payment

What are the return policies?

I would like to return my order. Do I have to bring all packages to the parcel store myself?

How do I request an exchange?

I want to return my order, but I threw away the boxes. What can I do?Updated 3 years ago