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I would like to return my order. Do I have to bring all packages to the parcel store myself?Updated 3 months ago

The customer is responsible for returning the items to our factory in Epping, Cape Town. You can return the items via courier or yourself. 

If you decide to bring the items to our factory yourself, please let us know ahead of time in order to book an appointment with the factory. If you do not have an appointment, you will not be allowed to enter the premises.

If you decide to send your order back via courier, please remember to send us the return waybill number. This will help us track your return.

For the address of the factory, please reach out to our customer happiness team at [email protected]

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