You can find the estimated lead time for your order on the product page. If you’ve already placed an order, the lead time is also at the bottom of your order confirmation email. Once your order is dispatched:. For updates on potential delays, please
You will receive your shipping confirmation and tracking codes by email as soon as we ship your order, so you can easily track your shipment. You will receive a call from our courier to notify you on the day that delivery will take place.
We transfer the details of your order to our warehouse soon after the order is placed to make sure that you receive your product as soon as possible. Therefore, if the order status is already advanced, it is unfortunately not possible for us to make
Please send us an email to [email protected] with a formal request for cancellation with your order number. We will assist immediately and refund you accordingly.
Our sofas and beanbags are always shipped in multiple packages. Please be sure to count the amount of boxes you receive from the couriers and match them with the waybill before you sign the proof of delivery. If you see something is missing, please e
In that case we ask you to contact our Customer Happiness Team. We will be happy to check this for you and make sure you receive all the parts as soon as possible. Please be sure to count the amount of boxes you receive from the couriers and match th
We are sorry that your order is damaged. Please contact our Customer Happiness Team. We will make sure to replace the damaged part as soon as possible.
To request an invoice for your order, kindly send us an email to [email protected]. Please include your order number and the details you need on the invoice.