vetsak® Help Center ZA logo
vetsak® Help Center ZA logo

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When will my order arrive?

The lead time for orders is displayed on the product page. If you've already placed an order, you'll find the lead time at the bottom of your order confirmation email. Once dispatched, orders in the greater Cape Town area take around 3 working days t

How can I check my delivery status?

You will receive your shipping confirmation and tracking codes by email as soon as we ship your order, so you can easily track your shipment. You will receive a call from our courier to notify you on the day that delivery will take place.

I have already placed my order and would like to modify it. Is that still possible?

We transfer the details of your order to our warehouse soon after the order is placed to make sure that you receive your product as soon as possible. Therefore, if the order status is already advanced, it is unfortunately not possible for us to make

How can I cancel my order?

Please send us an email to [email protected] with a formal request for cancellation with your order number. We will assist immediately and refund you accordingly.

I did not receive all my packages. What can I do?

Our sofas and beanbags are always shipped in multiple packages. Please be sure to count the amount of boxes you receive from the couriers and match them with the waybill before you sign the proof of delivery. If you see something is missing, please e

What if the shipping status says that everything has been delivered, but one or more items are missing?

In that case we ask you to contact our Customer Happiness Team. We will be happy to check this for you and make sure you receive all the parts as soon as possible. Please be sure to count the amount of boxes you receive from the couriers and match th

My order arrived damaged. What can I do?

We are sorry that your order is damaged. Please contact our Customer Happiness Team. We will make sure to replace the damaged part as soon as possible.

How do I request an invoice for my order

To request an invoice for your order, kindly send us an email to [email protected]. Please include your order number and the details you need on the invoice.