Back to shop 

vetsak® Help Center ZA

The lead time for orders is displayed on the product page. If you&apos;ve already placed an order, you&apos;ll find the lead time at the bottom of your order confirmation email.<span id="isPasted" style="font-size: 14px; font-family: Arial; color: rgb(0, 0, 0); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Once dispatched, orders in the greater Cape Town area take around 3 working days to deliver.Any orders outside of the greater Cape Town area will take around 5 working days. Please see the lead times on our website for any delay updates.

The lead time for orders is displayed on the product page. If you've already placed an order, you'll find the lead time at the bottom of your order confirmation email. Once dispatched, orders in the greater Cape Town area take around 3 working days t

When will my order arrive?

Order

I would like to configure a sofa, but the configurator does not work.

I need help configuring a sofa

Website

I would like to test your product, however, I prefer not to place an order to test it out.

What's the secret behind vetsak® bean bags?

Can I adjust the filling volume of my vetsak® bean bag?

How can I create my favourite sofa?

How do I set up my sofa?

Can I add new modules to my sofa?

How are the sofa modules connected?

Can I order covers separately?

Are the vetsak® covers washable?

How should I take care of my vetsak® products?

I want to buy a product for outdoor use. Can I leave it outside in winter?

When will my favourite product be available again?

Do you offer fabric samples?

Product

How can I check my delivery status?

I have already placed my order and would like to modify it. Is that still possible?

How can I cancel my order?

I did not receive all my packages. What can I do?

What if the shipping status says that everything has been delivered, but one or more items are missing?

My order arrived damaged. What can I do?

How do I request an invoice for my order

Do you ship worldwide?

What are the shipping costs?

Delivery

What payment methods do you offer?

Payment

What are the return policies?

I would like to return my order. Do I have to bring all packages to the parcel store myself?

I want to return my order, but I threw away the boxes. What can I do?

How do I request an exchange?

Returns + Refunds + Exchanges

When will my order arrive?Updated 3 months ago