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vetsak® Help Center ZA

<span id="isPasted" style="font-size: 11pt; font-family: Arial; color: rgb(0, 0, 0); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Orders in the greater Cape Town area take around 3 working days to deliver.&#xA0;Any orders outside of the greater Cape Town area will take around 5 working days. Please see the lead times on our website for any delay updates

Orders in the greater Cape Town area take around 3 working days to deliver. Any orders outside of the greater Cape Town area will take around 5 working days. Please see the lead times on our website for any delay updates

When will my order arrive?

Order

I would like to configure a sofa, but the configurator does not work.

I need help configuring a sofa

Website

I would like to test your product, however, I prefer not to place an order to test it out.

What's the secret behind vetsak® bean bags?

Can I adjust the filling volume of my vetsak® bean bag?

How can I create my favourite sofa?

How do I set up my sofa?

Can I add new modules to my sofa?

How are the sofa modules connected?

Can I order covers separately?

Are the vetsak® covers washable?

How should I take care of my vetsak® products?

I want to buy a product for outdoor use. Can I leave it outside in winter?

When will my favourite product be available again?

Product

How can I check my delivery status?

I have already placed my order and would like to modify it. Is that still possible?

How can I cancel my order?

I did not receive all my packages. What can I do?

What if the shipping status says that everything has been delivered, but one or more items are missing?

My order arrived damaged. What can I do?

Do you ship worldwide?

What are the shipping costs?

Delivery

What payment methods do you offer?

Payment

What are the return policies?

I would like to return my order. Do I have to bring all packages to the parcel store myself?

I want to return my order, but I threw away the boxes. What can I do?

Returns + Refunds

When will my order arrive?Updated a year ago