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vetsak® Help Center ZA

Absolutely! Just check out our <a href="https://za.vetsak.com/apps/store-locator"></a><a href="https://za.vetsak.com/apps/store-locator">store locator</a>. You can simply enter the name of your city and see which retailers in your area offer your desired vetsak&#xAE; product.

Absolutely! Just check out our store locator. You can simply enter the name of your city and see which retailers in your area offer your desired vetsak® product.

I would like to test your product, however, I prefer not to place an order to test it out.

Product

I would like to configure a sofa, but the configurator does not work.

I need help configuring a sofa

Website

What's the secret behind vetsak® bean bags?

Can I adjust the filling volume of my vetsak® bean bag?

How can I create my favourite sofa?

How do I set up my sofa?

Can I add new modules to my sofa?

How are the sofa modules connected?

Can I order covers separately?

Are the vetsak® covers washable?

How should I take care of my vetsak® products?

I want to buy a product for outdoor use. Can I leave it outside in winter?

When will my favourite product be available again?

Do you offer fabric samples?

When will my order arrive?

How can I check my delivery status?

I have already placed my order and would like to modify it. Is that still possible?

How can I cancel my order?

I did not receive all my packages. What can I do?

What if the shipping status says that everything has been delivered, but one or more items are missing?

My order arrived damaged. What can I do?

How do I request an invoice for my order

Order

Do you ship worldwide?

What are the shipping costs?

Delivery

What payment methods do you offer?

Payment

What are the return policies?

I would like to return my order. Do I have to bring all packages to the parcel store myself?

I want to return my order, but I threw away the boxes. What can I do?

How do I request an exchange?

Returns + Refunds + Exchanges

I would like to test your product, however, I prefer not to place an order to test it out.Updated 3 years ago