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vetsak® Help Center ZA

<p dir="ltr" id="isPasted" style="line-height:1.38;margin-left: 36pt;margin-top:0pt;margin-bottom:0pt;"><span style="font-size: 11pt; font-family: Arial; color: rgb(0, 0, 0); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">We highly recommend you to follow our care instructions for our vetsak&#xAE; products. Simply click&#xA0;</span><a href="https://cdn.shopify.com/s/files/1/0522/6368/2204/files/2022Q4-EN-CareInstructions-Digital-01-V01.pdf?v=1643273987" style="text-decoration:none;"></a><a href="https://cdn.shopify.com/s/files/1/0522/6368/2204/files/2022Q4-EN-CareInstructions-Digital-01-V01.pdf?v=1643273987">here</a>.&#xA0;</p>

We highly recommend you to follow our care instructions for our vetsak® products. Simply click here.

How should I take care of my vetsak® products?

Product

I would like to configure a sofa, but the configurator does not work.

I need help configuring a sofa

Website

I would like to test your product, however, I prefer not to place an order to test it out.

What's the secret behind vetsak® bean bags?

Can I adjust the filling volume of my vetsak® bean bag?

How can I create my favourite sofa?

How do I set up my sofa?

Can I add new modules to my sofa?

How are the sofa modules connected?

Can I order covers separately?

Are the vetsak® covers washable?

I want to buy a product for outdoor use. Can I leave it outside in winter?

When will my favourite product be available again?

Do you offer fabric samples?

When will my order arrive?

How can I check my delivery status?

I have already placed my order and would like to modify it. Is that still possible?

How can I cancel my order?

I did not receive all my packages. What can I do?

What if the shipping status says that everything has been delivered, but one or more items are missing?

My order arrived damaged. What can I do?

How do I request an invoice for my order

Order

Do you ship worldwide?

What are the shipping costs?

Delivery

What payment methods do you offer?

Payment

What are the return policies?

I would like to return my order. Do I have to bring all packages to the parcel store myself?

I want to return my order, but I threw away the boxes. What can I do?

How do I request an exchange?

Returns + Refunds + Exchanges

How should I take care of my vetsak® products?Updated 2 years ago